1. Information We Collect

When you use MySolarCare, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and residential address provided during registration or booking.
• Payment Information: Transaction details processed through Razorpay. We do not store your credit/debit card numbers or banking credentials.
• Location Data: Your address and approximate location for service delivery and provider matching.
• Device Information: Browser type, operating system, IP address, and device identifiers for security and analytics.
• Usage Data: Pages visited, services viewed, booking history, and interaction patterns on the platform.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our services.
• To process bookings and facilitate payments.
• To match customers with appropriate service providers in their area.
• To send booking confirmations, reminders, and service updates via SMS, email, or push notifications.
• To improve our platform, services, and user experience.
• To detect and prevent fraud, abuse, and security threats.
• To comply with legal obligations and resolve disputes.

3. Information Sharing

We may share your information with:

• Service Providers: Your name, phone number, and address are shared with the assigned service provider to facilitate service delivery.
• Payment Gateway: Transaction details are shared with Razorpay for secure payment processing.
• Legal Authorities: When required by law, court order, or government regulations.
• Analytics Partners: Anonymized and aggregated data may be shared for platform improvement purposes.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your data:

• All data transmissions are encrypted using SSL/TLS technology.
• Payment processing is handled by PCI-DSS compliant Razorpay.
• Access to personal data is restricted to authorized personnel only.
• Regular security audits and vulnerability assessments are conducted.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. After account deletion, we may retain certain data for up to 90 days for legal and regulatory compliance purposes, after which it is securely deleted.

6. Cookies & Tracking

MySolarCare uses cookies and similar technologies to:

• Maintain your session and remember your preferences.
• Analyze platform usage and improve performance.
• Deliver relevant content and advertisements.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain platform functionalities.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data and account.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a structured, machine-readable format.

8. Children's Privacy

MySolarCare does not knowingly collect information from individuals under 18 years of age. If we discover that a minor has provided us with personal data, we will promptly delete it.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any changes.

11. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact us:

• Email: mrengservices0001@gmail.com
• Phone: +91 9140025309
• Address: 542, New Defense Colony Muradnagar, Ghaziabad, UP

Last updated: January 2026